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New Roots
Book a caseworkerPrendre rendez-vous
HomeAccueilJust arrivedArrivéeEnglishAnglaisWorkEmploiHelp outAiderTalk to usContact
New Roots
HomeAccueilJust arrivedArrivéeEnglishAnglaisWorkEmploiHelp outAiderTalk to usContact

2817 W. Franklin Road, Boise, ID 83705

(555) 014-6200

hello@example.org

Book a caseworkerPrendre rendez-vous
Woman in black hijab holding a wooden frame outdoors

Caseworker appointmentsRendez-vous avec un conseiller

Talk to someone in your language.Parlez à quelqu'un dans votre langue.

Tell us which language and what it's about. We'll text you a time within one working day.Dites-nous quelle langue et à quel sujet. Nous vous enverrons un horaire par SMS sous un jour ouvré.

Book a caseworkerPrendre rendez-vous

What is it about?À quel sujet ?

Demo form. Nothing is sent.Formulaire de démonstration. Rien n'est envoyé.

Thank you,Merci, .

A caseworker will text you a time within one working day.Un conseiller vous enverra un horaire par SMS sous un jour ouvré.

  • Free, alwaysGratuit, toujours
  • Caseworkers in French, Swahili, Kinyarwanda, Dari, Pashto, Arabic and UkrainianConseillers en français, swahili, kinyarwanda, dari, pachto, arabe et ukrainien
  • What you tell us stays privateCe que vous nous dites reste confidentiel
  • Emergency? Call 911. For a crisis, call or text 988.Urgence ? Appelez le 911. En cas de crise, appelez ou écrivez au 988.

Rather call?Vous préférez appeler ? (555) 014-6200

LanguagesLangues

Who speaks what, and whenQui parle quoi, et quand

You can always ask for a phone interpreter in any language. These are the days a caseworker who speaks it is in the building.Vous pouvez toujours demander un interprète par téléphone, dans toutes les langues. Voici les jours où un conseiller qui la parle est sur place.

ServiceServiceWhenQuandSpoken inLangueInterpretationInterprétation
Walk-in front deskAccueil sans rendez-vousMon–Thu 9–4Lun.–jeu. 9 h–16 hEnglishFrançaisKiswahiliالعربيةPhone interpreter in two minutesInterprète par téléphone en deux minutes
Central Africa caseworkersConseillers Afrique centraleMon, Tue, ThuLun., mar., jeu.FrançaisKiswahiliKinyarwandaNot neededPas nécessaire
Afghan caseworkersConseillers afghansMon–WedLun.–mer.دری DariEnglishPashto on WednesdaysPachto le mercredi
Ukrainian caseworkerConseillère ukrainienneTue & ThuMar. et jeu.УкраїнськаEnglish
Saturday papers clinicAtelier papiers du samedi2nd Saturday, 9–12e samedi, 9 h–13 hEnglishFrançaisKiswahiliدری DariالعربيةУкраїнськаVolunteer interpreters at each tableInterprètes bénévoles à chaque table

Office hoursHoraires

When the door is openQuand la porte est ouverte

Walk in any time we're open. Appointments are faster.Venez quand nous sommes ouverts. Avec rendez-vous, c'est plus rapide.

Open nowOuvertClosed nowFermé

Closes atFerme à OpensOuvre

todayaujourd'huitomorrowdemain

An urgent problem when we're closed? Call (555) 014-6200 and press 9 for the on-call caseworker.Un problème urgent quand nous sommes fermés ? Appelez le (555) 014-6200 et tapez 9 pour le conseiller de permanence.

When the door is open
MondayLundiTodayAujourd'hui9:00 AM – 4:00 PM
TuesdayMardiTodayAujourd'hui9:00 AM – 4:00 PMJob desk 1–4Emploi 13 h–16 h
WednesdayMercrediTodayAujourd'hui9:00 AM – 4:00 PM
ThursdayJeudiTodayAujourd'hui9:00 AM – 4:00 PM6:00 PM – 8:00 PMEvening class and volunteer orientationCours du soir et orientation des bénévoles
FridayVendrediTodayAujourd'huiClosedFerméAppointments and home visits onlyRendez-vous et visites à domicile uniquement
SaturdaySamediTodayAujourd'hui9:00 AM – 12:00 PMDonations and papers clinicDons et atelier papiers
SundayDimancheTodayAujourd'huiClosedFermé

HolidaysJours fériés

  • Wed, Nov 11Mer. 11 nov.Veterans DayJour des anciens combattants ClosedFermé
  • Thu, Nov 26Jeu. 26 nov.ThanksgivingThanksgiving Closed Thursday and Friday. Community dinner Wednesday at 5.Fermé jeudi et vendredi. Dîner communautaire mercredi à 17 h.
Franklin RdOrchard StKootenai StNew Roots Refugee ServicesN↑400 ft

Find usNous trouver

The brick building with the garden behind itLe bâtiment en brique avec le jardin derrière

2817 W. Franklin Road, Boise, ID 83705
Get directionsItinéraire
BusBus
Route 7 stops at Franklin and Orchard, two minutes' walk.La ligne 7 s'arrête à Franklin et Orchard, à deux minutes à pied.
ParkingParking
Free lot on the Kootenai Street side. Donation drop-off at the back door.Parking gratuit côté Kootenai Street. Dépôt des dons à la porte arrière.
AccessAccès
Step-free front door, elevator to Room 4, and a quiet prayer room upstairs.Entrée de plain-pied, ascenseur vers la salle 4 et une salle de prière calme à l'étage.

StaffÉquipe

Who to ask forÀ qui vous adresser

Ask for anyone by name at the front desk.Demandez n'importe qui par son nom à l'accueil.

Leadership

  • Grace MukamanaExecutive directorDirectrice

    grace@example.org(555) 014-6201

Caseworkers

  • Jean-Pierre BisimwaCaseworker · French, SwahiliConseiller · français, swahili

    jp@example.org(555) 014-6210

  • Farida NoorzaiCaseworker · Dari, PashtoConseillère · dari, pachto

    farida@example.org(555) 014-6211

  • Olena KravetsCaseworker · Ukrainian, RussianConseillère · ukrainien, russe

    olena@example.org(555) 014-6212

Programs

  • Megan AlbrechtEnglish program leadResponsable des cours d'anglais

    english@example.org

  • Tomás RuelasJob deskBureau de l'emploi

    jobs@example.org(555) 014-6220

  • Ruth Ann HaugenVolunteers and donationsBénévoles et dons

    help@example.org(555) 014-6230

New Roots

A refugee resettlement and integration agency on the Boise Bench. Funded by the U.S. Reception and Placement program, local churches, mosques and about 1,740 neighbors.Une agence de réinstallation et d'intégration des réfugiés sur le Bench, à Boise. Financée par le programme fédéral d'accueil, des églises, des mosquées et environ 1 900 voisins.

Find us on Franklin RoadNous trouver sur Franklin Road

  • 2817 W. Franklin Road, Boise, ID 83705
  • (555) 014-6200
  • hello@example.org
  • Walk-ins Mon–Thu, 9 AM–4 PMSans rendez-vous lun.–jeu., 9 h–16 h
  • French line: press 2 · Dari: press 3Ligne en français : touche 2
  • HomeAccueil
  • Just arrivedArrivée
  • EnglishAnglais
  • WorkEmploi
  • Help outAider
  • Talk to usContact
© 2026 New Roots Refugee ServicesWebsite by Greater Purpose Web

Design notes

Why New Roots Refugee Services looks the way it does

A resettlement agency site that has two very different visitors: a family who landed at Boise Airport last week, and a neighbor who wants to help. The newcomer comes first. The site opens on a bilingual search for what they need today, and everything for volunteers and donors sits one tap away in the dock.

Built for
Newly arrived refugee families (most from Congo, Burundi, Afghanistan and Ukraine), their sponsors, and Boise volunteers, employers and donors.
Navigation
Floating dock. Navigation floats in a dock at the bottom of the screen, where thumbs and eyes already are.
Pages
Home, Just arrived, English, Work, Help out, Talk to us
Hero
a short action form as the hero: the one thing most visitors came to do (request a ride, ask for help, register a child) can be done before they scroll, with reassurance beside it. Variants: a = headline, reassurance and a photo on the left with the form as a raised card on the right; b = a tall photo carrying the headline, with the form and reassurance on a plain panel beside it; c = headline beside a photo, then the form laid out as one horizontal booking bar; A 'What do you need today?' search that filters real services as you type, for organisations whose visitors arrive with an urgent need

Typography

Albert Sans for headings: round, open and calm, and nothing like the type on the UNHCR forms many of these families have been filling in for years. Body text is Atkinson Hyperlegible at 18px, drawn by the Braille Institute so that I, l and 1 never look alike. For someone reading English as a third language, that is a real kindness.

Color

Plum and apricot come from the Boise foothills at dusk, the view from the apartment complexes on the Bench where most New Roots families live. The apricot also matches the wax-print fabric many Congolese families wear on Sundays. Plum carries buttons and links; apricot is kept for highlights so it never has to carry text on its own.

Layout and navigation

A floating dock at the bottom of the screen, with an icon on every item. Most of our families use the site on a phone, sometimes before they can read much English, and a row of pictures where the thumb already rests is easier than a menu hidden behind three lines. The French switch is at the top of every page.

The hero

A search box that asks, in English and French, what you need help with today. It understands both languages, so 'école' and 'school' find the same answer. Every result says when and where in one line, because the second question after 'can you help' is always 'when'.

Calls to action

For newcomers the main action is 'Book a caseworker', a real appointment with a person who speaks your language. For neighbors it is concrete: 'Set up an apartment', 'Fund a welcome kit', 'Save a seat in class'. We avoided words like 'support' and 'make a difference' because they don't tell anyone what happens next.

Photography

Families, classrooms and soccer fields in daylight, with people looking at the camera as equals. No camps, no tents, no crying children: the families we serve have seen enough of those pictures of themselves. Every photograph shows people a year or more after landing, at work, at school, on the field.

Accessibility

Every line of the site is available in French, the shared language of most of our Central African families, and the language table shows where interpreters are available for everyone else. Body text is above 10:1 contrast in light mode, tap targets are at least 44px, and the search works with a keyboard and a screen reader.

Type system

  • DisplayAlbert SansAlbert Sans is a Scandinavian grotesk with open, round letters. It reads as friendly and modern in English and French alike, and its bold weight stays clear on the cracked phone screens many newly arrived families are using.
  • TextAtkinson HyperlegibleDesigned by the Braille Institute so that easily confused letters (I, l, 1, O, 0) look different. That matters for low-vision readers and just as much for people reading English as their third or fourth language.

Colour and contrast

Every text pairing is checked against WCAG 2.2 in both themes.

Light theme

PairingSampleRatioWCAG
Body text on pageAa14.89:1AAA
Body text on cardsAa16.83:1AAA
Secondary textAa5.85:1AA
LinksAa8.48:1AAA
Button textAa9.58:1AAA
Accent label textAa8.1:1AAA
Text on dark bandsAa14.89:1AAA
Muted text on dark bandsAa7.91:1AAA
Text on brand bandsAa9.58:1AAA
Muted text on brand bandsAa6.13:1AA

Dark theme

PairingSampleRatioWCAG
Body text on pageAa15.76:1AAA
Body text on cardsAa14.34:1AAA
Secondary textAa6.93:1AA
LinksAa9.31:1AAA
Button textAa9.44:1AAA
Accent label textAa9.56:1AAA
Text on dark bandsAa16.55:1AAA
Muted text on dark bandsAa8.29:1AAA
Text on brand bandsAa9.44:1AAA
Muted text on brand bandsAa5.67:1AA

Designed by Greater Purpose Web. Names, people and events are sample content.