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New Roots
Book a caseworkerPrendre rendez-vous
HomeAccueilJust arrivedArrivéeEnglishAnglaisWorkEmploiHelp outAiderTalk to usContact
New Roots
HomeAccueilJust arrivedArrivéeEnglishAnglaisWorkEmploiHelp outAiderTalk to usContact

2817 W. Franklin Road, Boise, ID 83705

(555) 014-6200

hello@example.org

Book a caseworkerPrendre rendez-vous

Just arrivedNouveaux arrivants

Welcome to Boise. Here is what the first weeks look like.Bienvenue à Boise. Voici à quoi ressemblent les premières semaines.

You will have a caseworker who speaks your language. You don't need to remember everything on this page. They will.Vous aurez un conseiller qui parle votre langue. Pas besoin de tout retenir sur cette page : il s'en souviendra pour vous.

Family taking a selfie in the park

Step by stepÉtape par étape

Your first ninety daysVos quatre-vingt-dix premiers jours

Every family's timeline is a little different. Your caseworker keeps the calendar.Le calendrier de chaque famille est un peu différent. Votre conseiller s'en occupe.

Call your caseworkerAppeler votre conseiller
  1. 1

    Step 1: Day one: the airport and your apartmentPremier jour : l'aéroport et votre appartement

    We meet you at arrivals, drive you home, show you the stove, the heat and the lock, and leave a phone with our number already saved.Nous vous accueillons à l'aéroport, vous ramenons chez vous, vous montrons la cuisinière, le chauffage et la serrure, et vous laissons un téléphone avec notre numéro.

  2. 2

    Step 2: Week one: cards and benefitsPremière semaine : cartes et aides

    Social Security cards, Medicaid, food benefits and a bank account. Your caseworker comes to every office with you.Cartes de sécurité sociale, Medicaid, aide alimentaire et compte bancaire. Votre conseiller vous accompagne à chaque rendez-vous.

  3. 3

    Step 3: Weeks two to four: health and schoolSemaines deux à quatre : santé et école

    A full health check at the refugee clinic, then school enrollment for the children. Bring the I-94 and any vaccine cards.Un bilan de santé complet à la clinique des réfugiés, puis l'inscription des enfants à l'école. Apportez l'I-94 et les carnets de vaccination.

  4. 4

    Step 4: Months two and three: English and workDeuxième et troisième mois : anglais et travail

    English class most mornings and the job desk in the afternoons. Most adults start work by the end of the fourth month.Cours d'anglais presque tous les matins et bureau de l'emploi l'après-midi. La plupart des adultes commencent à travailler avant la fin du quatrième mois.

    English classesCours d'anglais

QuestionsQuestions

Green cards, loans and the first snowCarte verte, prêt et première neige

When can I apply for a green card?Quand puis-je demander la carte verte ?

Refugees must apply one year after arriving. We hold a free papers clinic on the second Saturday of every month and file the form with you.Les réfugiés doivent faire la demande un an après leur arrivée. Un atelier papiers gratuit a lieu le deuxième samedi de chaque mois ; nous remplissons le formulaire avec vous.

Do I have to pay back the travel loan?Dois-je rembourser le prêt de voyage ?

Yes, slowly and without interest. Payments usually start six months after arrival. If a payment would mean missing rent, tell your caseworker and we will help you ask for a pause.Oui, lentement et sans intérêts. Les paiements commencent en général six mois après l'arrivée. Si cela vous empêche de payer le loyer, dites-le à votre conseiller : nous vous aiderons à demander une pause.

Can I drive with my license from home?Puis-je conduire avec mon permis de mon pays ?

For a short time only. You will need an Idaho license. We have practice tests in French and Dari and volunteers who give driving lessons on Saturdays.Pour une courte période seulement. Il vous faudra un permis de l'Idaho. Nous avons des examens d'entraînement en français et en dari, et des bénévoles qui donnent des leçons le samedi.

What happens after ninety days?Que se passe-t-il après quatre-vingt-dix jours ?

Your case moves to our long-term team. English, the job desk and the papers clinic stay free for five years, and the front desk is always open to you.Votre dossier passe à notre équipe de suivi. L'anglais, le bureau de l'emploi et l'atelier papiers restent gratuits pendant cinq ans, et l'accueil vous est toujours ouvert.

It's my first winter. What do I need?C'est mon premier hiver. De quoi ai-je besoin ?

A warm coat, boots, a hat and gloves for everyone. From October the coat rack by our front door is free. Keep the heat at 64°F or above, and call your landlord if it stops working.Un manteau chaud, des bottes, un bonnet et des gants pour tout le monde. Dès octobre, les manteaux près de l'entrée sont gratuits. Gardez le chauffage à 18 °C ou plus, et appelez votre propriétaire s'il tombe en panne.

Guides to printGuides à imprimer

Guides in your languageDes guides dans votre langue

Every guide comes in English and French. Ask at the front desk for Swahili, Dari, Arabic or Ukrainian copies.Chaque guide existe en anglais et en français. Demandez à l'accueil les versions en swahili, dari, arabe ou ukrainien.

  • PDF

    Your first month in Boise: a checklistVotre premier mois à Boise : une liste

    Every appointment, in order, with spaces for dates.Chaque rendez-vous, dans l'ordre, avec des cases pour les dates.

    ArrivalArrivée·2026·4 pages

    620 KBDownloadTélécharger
  • PDF

    Riding the bus in BoisePrendre le bus à Boise

    The routes from the Bench to downtown, the clinic and the big warehouses.Les lignes du Bench vers le centre-ville, la clinique et les grands entrepôts.

    Getting aroundSe déplacer·Aug 2026·6 pages

    1.1 MBDownloadTélécharger
  • PDF

    Your apartment: heat, rent and repairsVotre appartement : chauffage, loyer et réparations

    What the landlord must fix and how to ask.Ce que le propriétaire doit réparer et comment le demander.

    HomeLogement·2026·3 pages

    380 KBDownloadTélécharger
  • PDF

    Green card: what to bring to the clinicCarte verte : quoi apporter à l'atelier

    The documents for the I-485, with pictures of each one.Les documents pour l'I-485, avec une photo de chacun.

    PapersPapiers·2026·2 pages

    210 KBDownloadTélécharger

Nothing matches. Ask at the front desk.Aucun résultat. Demandez à l'accueil.

New Roots

A refugee resettlement and integration agency on the Boise Bench. Funded by the U.S. Reception and Placement program, local churches, mosques and about 1,740 neighbors.Une agence de réinstallation et d'intégration des réfugiés sur le Bench, à Boise. Financée par le programme fédéral d'accueil, des églises, des mosquées et environ 1 900 voisins.

Find us on Franklin RoadNous trouver sur Franklin Road

  • 2817 W. Franklin Road, Boise, ID 83705
  • (555) 014-6200
  • hello@example.org
  • Walk-ins Mon–Thu, 9 AM–4 PMSans rendez-vous lun.–jeu., 9 h–16 h
  • French line: press 2 · Dari: press 3Ligne en français : touche 2
  • HomeAccueil
  • Just arrivedArrivée
  • EnglishAnglais
  • WorkEmploi
  • Help outAider
  • Talk to usContact
© 2026 New Roots Refugee ServicesWebsite by Greater Purpose Web

Design notes

Why New Roots Refugee Services looks the way it does

A resettlement agency site that has two very different visitors: a family who landed at Boise Airport last week, and a neighbor who wants to help. The newcomer comes first. The site opens on a bilingual search for what they need today, and everything for volunteers and donors sits one tap away in the dock.

Built for
Newly arrived refugee families (most from Congo, Burundi, Afghanistan and Ukraine), their sponsors, and Boise volunteers, employers and donors.
Navigation
Floating dock. Navigation floats in a dock at the bottom of the screen, where thumbs and eyes already are.
Pages
Home, Just arrived, English, Work, Help out, Talk to us
Hero
a short action form as the hero: the one thing most visitors came to do (request a ride, ask for help, register a child) can be done before they scroll, with reassurance beside it. Variants: a = headline, reassurance and a photo on the left with the form as a raised card on the right; b = a tall photo carrying the headline, with the form and reassurance on a plain panel beside it; c = headline beside a photo, then the form laid out as one horizontal booking bar; A 'What do you need today?' search that filters real services as you type, for organisations whose visitors arrive with an urgent need

Typography

Albert Sans for headings: round, open and calm, and nothing like the type on the UNHCR forms many of these families have been filling in for years. Body text is Atkinson Hyperlegible at 18px, drawn by the Braille Institute so that I, l and 1 never look alike. For someone reading English as a third language, that is a real kindness.

Color

Plum and apricot come from the Boise foothills at dusk, the view from the apartment complexes on the Bench where most New Roots families live. The apricot also matches the wax-print fabric many Congolese families wear on Sundays. Plum carries buttons and links; apricot is kept for highlights so it never has to carry text on its own.

Layout and navigation

A floating dock at the bottom of the screen, with an icon on every item. Most of our families use the site on a phone, sometimes before they can read much English, and a row of pictures where the thumb already rests is easier than a menu hidden behind three lines. The French switch is at the top of every page.

The hero

A search box that asks, in English and French, what you need help with today. It understands both languages, so 'école' and 'school' find the same answer. Every result says when and where in one line, because the second question after 'can you help' is always 'when'.

Calls to action

For newcomers the main action is 'Book a caseworker', a real appointment with a person who speaks your language. For neighbors it is concrete: 'Set up an apartment', 'Fund a welcome kit', 'Save a seat in class'. We avoided words like 'support' and 'make a difference' because they don't tell anyone what happens next.

Photography

Families, classrooms and soccer fields in daylight, with people looking at the camera as equals. No camps, no tents, no crying children: the families we serve have seen enough of those pictures of themselves. Every photograph shows people a year or more after landing, at work, at school, on the field.

Accessibility

Every line of the site is available in French, the shared language of most of our Central African families, and the language table shows where interpreters are available for everyone else. Body text is above 10:1 contrast in light mode, tap targets are at least 44px, and the search works with a keyboard and a screen reader.

Type system

  • DisplayAlbert SansAlbert Sans is a Scandinavian grotesk with open, round letters. It reads as friendly and modern in English and French alike, and its bold weight stays clear on the cracked phone screens many newly arrived families are using.
  • TextAtkinson HyperlegibleDesigned by the Braille Institute so that easily confused letters (I, l, 1, O, 0) look different. That matters for low-vision readers and just as much for people reading English as their third or fourth language.

Colour and contrast

Every text pairing is checked against WCAG 2.2 in both themes.

Light theme

PairingSampleRatioWCAG
Body text on pageAa14.89:1AAA
Body text on cardsAa16.83:1AAA
Secondary textAa5.85:1AA
LinksAa8.48:1AAA
Button textAa9.58:1AAA
Accent label textAa8.1:1AAA
Text on dark bandsAa14.89:1AAA
Muted text on dark bandsAa7.91:1AAA
Text on brand bandsAa9.58:1AAA
Muted text on brand bandsAa6.13:1AA

Dark theme

PairingSampleRatioWCAG
Body text on pageAa15.76:1AAA
Body text on cardsAa14.34:1AAA
Secondary textAa6.93:1AA
LinksAa9.31:1AAA
Button textAa9.44:1AAA
Accent label textAa9.56:1AAA
Text on dark bandsAa16.55:1AAA
Muted text on dark bandsAa8.29:1AAA
Text on brand bandsAa9.44:1AAA
Muted text on brand bandsAa5.67:1AA

Designed by Greater Purpose Web. Names, people and events are sample content.