
Thursdays, by appointment
Medicare and Part D plans
A trained SHIIP counselor compares plans with you during open enrollment, October 15 to December 7. Bring your pill bottles or a list.
Help and advice
Free, private, one-to-one appointments for members and their families.
What we can help with

Thursdays, by appointment
A trained SHIIP counselor compares plans with you during open enrollment, October 15 to December 7. Bring your pill bottles or a list.

Weekdays, walk in
We help you apply for winter heating assistance and the Black Hills Energy hardship fund.

Any time
Got a call from "Medicare" or a grandson in trouble? Hang up and call us. We'll tell you if it's real.

Referrals
Lorraine connects members with home health, chore help and respite for family caregivers.
Medicare open enrollment
Call the front desk. Appointments are 45 minutes in the quiet room.
Your Medicare card, your current plan's letter, and every medicine with its dose.
We print a side-by-side of the three cheapest plans that cover your pharmacy. You decide.
Ask a question
Adult children welcome to write on a parent's behalf. We reply within one working day.
A real person will reply within a day.
Design notes
Elm Street's visitors are mostly over seventy, often reading on a tablet a grandchild set up, or are adult children checking for a parent. The site opens with the week itself, in large type, because the first question is always "what's on, and when is lunch?"
Merriweather was designed for reading on screens, with a large x-height and sturdy serifs that survive older eyes and older tablets. Body text is Atkinson Hyperlegible at 20px, a face the Braille Institute drew so that letters like I, l and 1 can never be confused. Nothing on the site is set below 16px.
The green is taken from the American elms that gave the street its name, and the warm ochre accent is an elm leaf in October. The background is a soft butter tone, warmer than white, which cuts glare for readers with cataracts. We avoided a hospital palette on purpose: this is a place people come to for lunch and euchre. Every pair of colors clears 4.5:1, most clear 7:1.
A classic top bar with words, not icons: logo on the left, six plainly named pages, one button. Our users have learned this pattern over twenty years and we see no reason to make them learn another. Pages are short and each one answers one question.
The first screen is this week's schedule, day by day, with the lunch and the bingo and the blood pressure clinic. That's what regulars come to check, and it shows a newcomer that something is on every day.
"Reserve tomorrow's lunch" is the nav button because the kitchen needs a count by 10 AM the day before, and a no-show wastes a meal. "Book a ride" comes next. "Call the front desk" sits beside both, because many members will always prefer the phone, and that's fine.
Real older people doing ordinary things: tending the garden beds, looking at a phone together, two volunteers at a front door on a Meals on Wheels round. No stock grandparents laughing at salads. Staff portraits are plain and friendly so members recognize faces at the door.
Large tap targets, soft rounded buttons with a visible label and arrow, and a thick rule between sections so it's clear where one ends. Phone numbers are always tappable. The menu and calendar are also offered as large-print PDFs to print at home.
Every text pairing is checked against WCAG 2.2 in both themes.
| Pairing | Sample | Ratio | WCAG |
|---|---|---|---|
| Body text on page | Aa | 14.46:1 | AAA |
| Body text on cards | Aa | 15.79:1 | AAA |
| Secondary text | Aa | 5.68:1 | AA |
| Links | Aa | 7.11:1 | AAA |
| Button text | Aa | 7.96:1 | AAA |
| Accent label text | Aa | 5.41:1 | AA |
| Text on dark bands | Aa | 14.46:1 | AAA |
| Muted text on dark bands | Aa | 7.74:1 | AAA |
| Text on brand bands | Aa | 7.96:1 | AAA |
| Muted text on brand bands | Aa | 5.32:1 | AA |
| Pairing | Sample | Ratio | WCAG |
|---|---|---|---|
| Body text on page | Aa | 14.97:1 | AAA |
| Body text on cards | Aa | 13.46:1 | AAA |
| Secondary text | Aa | 6.79:1 | AA |
| Links | Aa | 9.4:1 | AAA |
| Button text | Aa | 10.17:1 | AAA |
| Accent label text | Aa | 9.44:1 | AAA |
| Text on dark bands | Aa | 16.28:1 | AAA |
| Muted text on dark bands | Aa | 8.31:1 | AAA |
| Text on brand bands | Aa | 10.17:1 | AAA |
| Muted text on brand bands | Aa | 5.89:1 | AA |
Designed by Greater Purpose Web. Names, people and events are sample content.